CUSTOMER SERVICE

General terms of sale

On this page, you can find the terms of sale applied by Kara Sardegna.
There are details regarding the purchase procedures, terms of payment, safety, progress of the order, shippings, cancellations, withdrawals and, in general, all the information needed by the customers, either individuals or companies.
Note: Kara Sardegna has the incontrovertible right to modify at any time the present conditions; for this reason, the customers are invited to read them carefully in advance.

Customer care
How to buy
Order form
Order cancellation
VAT and currency
Shipping and delivery
Contribution administrative costs for shipments Community
Payment options
Online transactions security
Warranty
Right of withdrawal
Frequently asked questions (FAQ)
Privacy policy
Customer's reviews

VAT and currency

All the prices are inclusive of VAT and shown in Euros.
Cortesa S.r.l. will apply the VAT rates in accordance with the Italian regulation D.P.R: 633/72 with some exceptions concerning the sales within the European Union or outbound.
The VAT rates applied (4%, 10%, 21%, 0%) can change in accordance with the product's category.
The real VAT amount, if due, will be calculated at the order's request.

Fiscal documentation
The goods always travel accompanied by an order's summary.
Pursuant to article 2, subsection 1 D.P.R. 696/96 (dismissal of the obligation to issue a fiscal document by mail), Cortesa S.r.l. will issue an invoice only if requested by the customer.
This request can be made at the moment of the order's request.