Customer Service
Shipping and Delivery
The Kara Sardegna catalog contains thousands of items shipped directly (KARA SHOP) and others shipped by the commercial partners of our marketplace (PARTNER SHOP).
You can easily recognize them thanks to the logos:
The following information shows the shipping details of KARA SHOP products.
Kara Sardegna delivers all over the world by express courier.
The delivery expenses are calculated when the order is being made and it is contextual to the place of delivery and the total weight of the parcel.
With a minimum order, a small discount is available.
An additional expense of € 5,50 is due for the payments made on delivery.
The times of delivery, following the shipping, are of 3-4 working days in Italy and from 6 to 8 working days in Europe and all over the world.
Shipping costs and any customs fees and duties are not subject to reimbursement.
We recommend to always check the number and the integrity of the parcels. In case of anomalies or damages, the complaint has to be done immediately to the courier which will inform us of the event.
The expenses for the replacement and delivery will be debited to Kara Sardegna.
Kara Sardegna declines any responsability regarding a damaged parcel accepted and not verified in front of the courier.
In this case, our Customer Service will contact you.
Maximum Rates for Italy, San Marino and the Vatican City.
| Method of transportation | 0 - 10 (Kg) | 10,01 - 30 (Kg) | 30,01 - 60 (Kg) |
|---|---|---|---|
| National | € 10,99 | € 10,99 | € 13,99 |
| € 9,99(1) | € 9,99(1) | € 9,99(1) | |
| € 0,00(2) | € 0,00(2) | € 0,00(2) | |
| Sardinia | € 8,50 | € 8,50 | € 8,50 |
| € 7,99(1) | € 7,99(1) | € 7,99(1) | |
| € 0,00(2) | € 0,00(2) | € 0,00(2) |
Other shipping services (only for Italy)
| Type | Rate |
|---|---|
|
Delivery by appointment It makes it possible for you to send your shipment on the exact day and time agreed upon with the addressee. Allowing the utmost convenience and flexibility, you can arrange the appointment for delivery within 5 working days of the parcel's arrival at the relative office. |
€ 4,99 |
|
Fresh supply Shipped with temperature controlled transportation. |
€ 19,90 |
(1) Price valid for orders of amounts of € 50,00 and over;
(2) Price valid for orders of amounts of € 74,99 and over.
Rates valid until 31 December 2024
International Maximum Rates
| European Union | 0 - 3 (Kg) |
3,01 - 8 (Kg) |
8,01 - 15 (Kg) |
15,01 - 22 (Kg) |
22,01 - 30 (Kg) |
|---|---|---|---|---|---|
| Belgium, Netherlands. | € 29,00 | € 33,00 | € 33,00 | € 43,10 | € 43,10 |
| France. | € 29,00 | € 33,00 | € 33,00 | € 43,10 | € 43,10 |
| Germany. | € 29,00 | € 33,00 | € 33,00 | € 43,10 | € 43,10 |
| Rest of the world | 0 - 3 (Kg) |
3,01 - 8 (Kg) |
8,01 - 15 (Kg) |
15,01 - 22 (Kg) |
22,01 - 30 (Kg) |
|---|---|---|---|---|---|
| China, Hong Kong, Singapore. | € 130,99 | € 141,00 | € 151,00 | € 184,39 | € 220,99 |
| Switzerland. | € 69,99 | € 80,00 | € 90,00 | € 98,99 | € 98,99 |
| Israel, Japan. | € 201,30 | € 225,70 | € 225,70 | € 358,68 | € 524,60 |
| Argentina, Australia, Brazil. | € 201,30 | € 201,30 | € 225,70 | € 369,66 | € 524,60 |
Rates valid until 31 December 2024
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